Shipping policy
Thank you for choosing Arlo for your furry friend's needs. We are dedicated to providing you with high-quality and stylish accessories to make your pets' lives happier and more comfortable. To ensure a smooth and hassle-free shopping experience, we would like to share some important information with you:
1. Shipping Cost:
We offer free shipping on all orders within the United States, with no minimum purchase required.
2. Processing Time:
- Our standard handling time is 2-3 business days.
- Transit time is 7-12 business days.
- Orders placed before 05:00 PM (GMT-05:00) Eastern Standard Time (New York) from Monday to Friday will be dispatched the same day.
Otherwise, within the next business day. Please note that our warehouse operates Monday-Friday during standard business hours, except on national holidays when the warehouse will be closed. In such cases, we take steps to ensure shipment delays are minimized.
3. Change of Delivery Address:
If you need to change the delivery address after placing your order, please let us know as soon as possible. We'll do our best to accommodate your request before the order has been dispatched.
4. Items Out of Stock:
In the event that an item is out of stock, we will notify you immediately and provide you with an estimated restocking date. You can choose to wait for the item to be restocked or cancel the out-of-stock item(s) and receive a refund. We will dispatch the rest of the order as usual.
5. Delivery Time Exceeded:
If your order has not arrived within the forecasted delivery time, please contact us so we can investigate the delay and provide you with an update. Please note that delivery times may be affected by unforeseen circumstances, such as extreme weather conditions or customs delays.
6. Order Tracking:
Once your order has shipped, we'll send you a tracking number so you can keep an eye on its progress. You can track your order on our website or on the website of the shipping carrier.
7. Shipping Address:
Please make sure to provide an accurate and complete shipping address during checkout. We are not responsible for packages that are undeliverable due to an incorrect or incomplete address.
8. Damaged in Transit:
We take great care to ensure that your order is well-packaged and protected during shipping. However, if your order arrives damaged, please contact us within 48 hours of receipt so we can assist you in filing a claim with the shipping carrier.
9. Cancellations:
If you need to cancel your order before it has been dispatched, please let us know as soon as possible. If the order has already been dispatched, please refer to our refund policy for more information.
10. Customer Service:
Our friendly and knowledgeable customer service team is always here to help you. If you have any questions or concerns, please feel free to contact us via phone or email.
E-mail: support@arloeu.com
We strive to respond to all inquiries within 24 hours.
Thank you again for choosing Arlo. We value your business and appreciate the opportunity to serve you and your furry friends.