Refund policy

Thank you for choosing Arlo  for your accessory needs. Our goal is to provide high-quality handmade products and exceptional customer service. We understand that sometimes issues can arise, and we want to ensure that you are satisfied with your purchase. We have a comprehensive return and refund policy that covers all eventualities.

SATISFACTION GUARANTEE

We take great pride in the quality of our products and want you to be completely satisfied with your purchase. We offer a14-day satisfaction guarantee, and if for any reason you are not satisfied, please contact us within 14 days of receiving your order, and we will do everything we can to make it right.

RETURN POLICY

We accept returns for any reason within 14 days of the original ARRIVAL DATE . The item must be unused, in the same condition as when you received it, and in the original packaging with all tags and labels attached.

To initiate a return, please contact us with your order number and the reason for the return. We will provide instructions on how to return the item, and we will send you a prepaid shipping label.

Once we receive the returned item, we will inspect it to ensure that it is in the same condition as when we shipped it. If the item meets our return policy requirements, we will issue a refund to your original payment method, minus any shipping charges.

WRONG ITEM OR DAMAGED ITEM

If you received the wrong item or a damaged item, please contact us within 7 days of receiving your order. We will arrange for a replacement item to be shipped to you as soon as possible, free of charge. If a replacement item is not available, we will issue a full refund, including any shipping charges.

EXCHANGES

If you need to exchange an item, please contact us within 14 days of receiving your order. We will provide instructions on how to return the item, and we will send you a prepaid shipping label. Once we receive the returned item, we will ship the exchange item to you free of charge.

RESTOCKING FEE

We do not charge a restocking fee for returns.

REFUNDS

Refunds will be issued to the original payment method within 5-7 business days of us receiving the returned item. Please note that it may take several additional business days for the refund to appear on your account, depending on your bank or credit card provider.

OUR COMMITMENT TO YOU

We take the security of your personal and financial information seriously and use industry-standard security measures to protect your data. Your privacy is important to us, and we never share or sell your information to third parties.

At Arlo , we are committed to providing you with high-quality products and excellent customer service. If you have any questions or concerns about our return and refund policy, please do not hesitate to contact us. We value your feedback and will work with you to resolve any issues.

CUSTOMER SERVICE

Our customer service team is available to assist you with any questions or concerns you may have about our return and refund policy. We are committed to providing you with the best possible shopping experience, and we welcome your feedback and suggestions. Please feel free to contact us at any time, and we will be happy to help.

Thank you for choosing Arlo  We value your trust and will continue to provide you with high-quality products and excellent customer service.

E-mail: support@arloeu.com